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Data Note: The rankings below are based on publicly available EU/UK punctuality data and compensation claim rejection rates reported by leading services. Airline performance changes year to year — always submit a claim regardless of airline.
Airlines With High Delay/Cancellation Records
| Airline | Common Issues | Claims Behaviour |
|---|---|---|
| Ryanair | Operational delays, crew scheduling | Fights claims aggressively — use a service |
| easyJet | Technical issues, high cancellation rate | Often rejects first — worth pushing back |
| Wizz Air | Among Europe's worst for on-time performance | Known for claiming extraordinary circumstances |
| Turkish Airlines | Transfer delays at Istanbul hub | Slow response, often needs escalation |
| Vueling | Chronic delays in peak summer season | Frequently misapplies extraordinary circumstances |
Airlines With Better Compensation Records
Some carriers respond to valid claims without dispute — typically the flag carriers and legacy airlines. British Airways, Lufthansa and KLM tend to process valid claims more smoothly, though they still reject borderline cases.
Why Budget Airlines Are More Likely to Reject
Low-cost carriers operate on tighter margins and often have dedicated claim-rejection teams. They know that a large percentage of passengers will accept a rejection and walk away. Using a compensation service levels the playing field — they have the legal resources to challenge rejections properly.
If Your Claim Has Already Been Rejected
- 1Escalate to the UK Civil Aviation Authority (CAA) or an Alternative Dispute Resolution (ADR) body
- 2Submit to AirHelp or Compensair who will assess and fight the claim professionally
- 3Take the airline to small claims court (for UK-based claims)
Submit Your Claim Professionally
Don't let the airline's rejection be the end of it. Both services handle airline disputes on a no-win, no-fee basis.
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